Croma customer care — 15 days over - not resolve chroma ac problem

Address:	Mumbai City, Maharashtra, 400067
Website:	www.cromaretail.com

I had purchased a Chroma 1 ton AC on 26 Apr 2014.(Invoice no- SLF02A[protected] with 2 years manufactured and 2 years of extended warranty. The service request SR[protected] was raised on 15th Nov 2015 and got closed without any resolution on 23 Nov. It was raised in wrong category they said, when i called service center.( 7 days wasted ) On 24 Nov new Service Request MUM231115FS00048 was raised and its still in pending state. one technician came after 2 days and said its a GAS issue and it will resolved by another team within 3 days .As expected no one has came within 3 days and had to call several times to the technician for update, then he came with gas department person 28 Nov. Gas department technician identified the problem and said its not a GAS issue, its a CONDENSER problem and you will have to raise new request for the same. Today ie 30 Nov when i called customer care for new request, they said new request can not be raised and your current SR request will be forwarded to concern team. I wondering when it will be resolved by chroma I am following up with Croma almost everyday and each time they are giving comment that it will be resolved by 24 hours .This is exasperating Since I did not get any help from Croma, I need your assistance on it. Please help me on this issue. Regards, Arjun Kadam [protected]@gmail.com