Croma customer care Complaints & Reviews
| Address: | Mumbai City, Maharashtra, 400067 |
| Website: | www.cromaretail.com |
I had purchased a Chroma 1 ton AC on 26 Apr 2014.(Invoice no- SLF02A[protected] with 2 years manufactured and 2 years of extended warranty.
The service request SR[protected] was raised on 15th Nov 2015 and got closed without any resolution on 23 Nov. It was raised in wrong category they said, when i called service center.( 7 days wasted )
On 24 Nov new Service Request MUM231115FS00048 was raised and its still in pending state.
one...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
No response from customer care officials
| Address: | Mumbai City, Maharashtra, 400102 |
I have registered a complain with croma customer care (complain no. SR[protected]) on 23rd September 2015. My washing machine is not working at all and I am stuck with no response from your end. I was assured the panel will be replaced with 2 weeks but there is communication or feedback from your end. The answer I get from the customer care person is that since your product is under extended warranty, it will take time. I think this is unethical...
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Croma customer care Recent Comments
- No response from customer care officials
I have registered a complain with croma customer...
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