[Resolved] Croma — delayed and poor responsive service after breakdown of split ac | |||
One year ago a split AC was brought from CHROMA store, Faridabad product code 153438, which was found not working. A complaint was lodged on 21st april, 2015.Complaint was acknowledged on 23rd april on service order no TEL210415FS00067.The unit was dismantled and taken away for service on 23rd april.Since then we have been following for status from call centre, service centre Okhla, Mr Girish([protected]), another official who had not disclosed his name([protected]), but unfortunately all in vain. To my surprise a AC has not been corrected since 14 days.My grand children have come from Pune and i had spoiled their trip mearly due to you people, because of your unprofessional approach. Today i feel it would have been better if i would have purchased some branded product like SAMSUNG or LG etc.I regret for the deal of AC. Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||
Comments
Thanks team Croma for acknowledging this mail.The answer given is very polite and sweet but doesn't solve my problem.My question and problem remains at same status.I request somebody senior to look into the matter so that i can be given some substantial answer as when i will have my AC back.You all are checking my patience.Don't force me to go through rough roads of consumer forums or courts...Revert back with solution, i don't need your details of concern.Your deed has shown how deeply you are concerned about customer satisfaction.
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Sincerely,
Team Croma