[Resolved]  Croma — Morphy Richards OTG not getting replaced.

Address:

Bangalore, Karnataka

I bought this Morphy Richards OTG 24L 24RSS from oddlots_eletronics (CROMA) from ebay and on delivery we found that the few items, warranty card and manual was missing.When the demo person came he updated that the product has manufacturing defects and I contacted CROMA who said that they will replace the item in 7 days or replace the item (this was told on 14th August).Since then I have contacted them multiple times and have been set false call back expectations. Yesterday, I spoke with a lady from the ECOM team Ms.Krishna who said that the pickup would be arranged today and for that a detailed email would be sent yesterday (but as usual that didn't happen).I am at the verge of engaging the consumer forum team as it's been over a month since I purchased this product and I have not got a single call from CROMA to help me get this replaced or get a refund. Complaint/Service order: BOS080814FS00013 Invoice number: SL12Y000A4624 Product name: Morphy Richards OTG 24L 24RSS Date of purchase: 14.07.2014 Channel: ECOM I am shocked to see that a PREMIER Company like you and using the brand name TATA can fool customers like this with this no care attitude. I have enough proof and documents of my connects with my interactions with you and the false expectations that were set by your ECOM team with regards to replacement/refund.