Croma — Regarding refund issuance

Address:

Croma Online

Dear Sir

I had purchased the One Plus earbuds from Croma Online Website on 28th of May 2021..

The delivery date showing during purchase was by May 30th 2021.. But even after many days I didn't receive the product I contacted the customer care but still there were not able to support and at the end they told me to cancel..
Later I cancelled the product on 10th of June 2021 and they toss me that refund will be issued to the original source of payment..
I had done the payment from 2 sources once is from Credit Card 1000 rupees and from Vouchers 2000 before doing the cancellation I informed Croma Customer Support about this and reconfirmed that the same voucher code can be used later and they yes the same Voucher code can be used.

However I received the refund on my credit card on 11th of June and I thought the Voucher also will be reactivated.. But voucher was not revalidate from Croma..

Later on 21st of June I had went to Croma Store for Purchasing the same product and during the payment biller told me that voucher is showing that it is already been used..

After that I immediately contacted the croma customer care but till now I have not got any assurance from them that they will reactivate that voucher.

Kindly Support in getting my 2000 money back or reactivation of the same voucher..

Thanks and Regards
Pavan Kumar HJ
Ph: [protected]