[Resolved]  Croma — Still waiting for Refund from last 4 months

Address:

Bangalore, Karnataka

I have ordered for WD My Book Live 1TB Network Hard Drive, instead I have received WD TV Live. The packing says it was 1TB Network Hard Drive. But Inside its a different product from what I ordered. Order no: 109938 Reverse pickup was arranged by the website and I returned the product. This was on 16th Dec, 2013. with tracking code of [protected] On 18th Cromaretail customer care confirmed they have received the product in warehouse and refund process has started, It will take at max. 15 days for refund to reflect in my Credit Card. After 20 days I called again in January, customer executive apologised and said he will send an email to refund department and initiate the refund and it will take further 15 days for refund to reflect in my credit card. Still not getting the refund, I called in Feb now and the customer care says they have not received the product in warehouse. What kind of joke is this? Customer care said give us 24hrs and we will get back to you with the details. And since then I have been calling every week, and customer care says they will get back to me after 24hrs and their record does not confirm if they have received the product in warehouse. Saying they will confirm with bluedart. Everytime this is said and no action is taken. No action has been taken by Cromaretail on this till now. It was a biggest mistake buying a product online.