[Resolved] Croma — Washing machine service

Dilip S

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560017

After having given up on samsung, due to their poor response, we called croma as we have a two year extended warranty for our washing machine. This is the third week and we're still waiting. The service person had called me a couple of weeks back saying he would come on a monday morning and we asked to come on saturday. He did not turn up on the saturday. The following monday he calls up and says he would definitely come on the following saturday. He didnt even take my call on saturday. I called up croma to complaint about the response from the service person. They said they'll sort it out immediately. Which they have been saying for the past 3 weeks. Iam not sure if i would ever recommend croma to anyone i know.

Dilip

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May 21, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.