Cross Roads — Incomplete car service

Address:C-1/A Block House No. 27-B Janak Puri New Delhi

I paid INR 4, 700 for the Honda City (2013) car service on May 28, 2022 and was promised to get the car service on Monday i.e., May 30, 2022, however, the customer call executive called on Monday and informed that it will be done on Wednesday (12pm) due to unavailability of some parts. Then, the service executive called on Wednesday @ 2.45PM that he will arrive by 4pm. Due to this, I rescheduled the service for Thursday (9AM) June 2, 2022.
Details of the promised services:
Package Duration
Door step servicing at convenience of time.

Convenient of booking service through Phone, Mobile App & Website.

24 X 7 dedicated back office for convenience of clients to resolve and reddresal of all client needs.

Reminders for service and auto alerts for service due

SERVICE FEATURES

20 Point Check

( Includes general health check up of all electrical and mechanical components like )

Tyre Tread, Pressure, Wear & Tear Check

Brake Fluid, Brake Pads and Brake Drum Wear & Tear Check

Power Steering Belt, Pump and Fluid Check

Fan Belt & Timing Belt Check

Hoses Leakage and Damage Check

Exhaust Manifold and Catalytic Converter Check

Indicator function, Hand Brake, Speedometer and Wiper Function Check

Clutch Check

A/C & Heater Check

Battery Terminal and Battery Water Level Check

Abnormal Noise Check

*Free Lubrication/Greasing Of Car Door And Trunk Locks Etc*

*Oil Changes*

*Free Change Of Engine Oil(Honda OEM Recommended)*

*Free Air Filter*

*Oil filter*

*Coolent Top Up*

*Gear Oil Top Up*

*Exterior Detailing*

*Bumper Washing And Polishing*

*Tyre Polishing*

*Interior Detailing*

*Vacuum Cleaning*

*Dash Board Cleaning And Polishing*

*Internal Door Panel Cleaning And Polishing*

*Engine Wash/Compete Wash*

I have shared the pictures of my serviced car, is this the quality of your company's offering. I am really disappointed from this kind of car cleaning. The car is not at all cleaned from inside. Please refund my money.
Mob- [protected]
Name: Paras Sharma
+2 photos
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    Cross Roads Phone
    +91 11 4709 0909
    +91 93 3636 3636
    Cross Roads Address
    Cross Roads House, X -1, Okhla Industrial Area, Phase 2, New Delhi, Delhi, India - 110020
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