[Resolved] Cross Roads — require refund for service on wheels

Atul Goswamy

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110096
Website:	www.crossroadshelpline.com

Hello crossroad,

I have booked service on wheels for saturday 15 july but crossroad refuse to provide services on this date and it was already booked on their app, same has been informed to them by call. I need my refund for service on wheels package amount at the earliest. I am not satisfied with your support services. I need the call back for my request at the earliest.

Atul
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Aug 9, 2021

Complaint marked as Resolved

Cross Roads customer support has been notified about the posted complaint.

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Comments

Crossroads Customer Care

from Pune, Maharashtra

We would like to offer our deepest apology for the trouble you had to experience with crossroads. This situation is not ordinary and these incidents are not typical o[censored]s. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We are very sorry that this happened to you but rest assured it won’t happen again.
After studying the matter, we found out that the service delay caused due to the high service volume. This is clearly a mistake at our end and we take responsibility for it. We are ready to service your vehicle or refund your money. Kindly let us know the service date you are looking for or simply you want your money back.
Thanks
Team Crossroads