Customer Support Center — Sony LED TV repairs | fraud company

Address:

Mumbai City, Maharashtra, 400024

My complaint is as follows which is somewhat on similar lines.

The complaint is against authorised tv repair centre ie customer support center located at bunglow no 95b kamgar nagar tilak nagar station road kurla east mumbai 400024. Contact no are [protected] mob no [protected]. Main supervisor mr. Pankaj mishra mob no [protected]. Through mr suman (mob no [protected]) our tv was send for repeat service as the service of panel repair was not undertaked appropriately and this was within the warranty period of six months. Refer the invoice which states so. On repeated followups there is no response or revert the status is not coming out clearly the customer support center has taken the tv valuing in the range of rs 35000 and we have incurred repairs charges rs 5400 invoice no 5698 dated 22 march 2017 and visit charges rs 375 vide invoice no 5443 and next visit charges rs 375 invoice no 6085 dated 21 march 2017. One wrong sony tv was delivered by mr suman having model no kdl-32ex420 while our tv was kdl32ex520 which is of much higher version. All the details and whats up images where provided on mob no. [protected] provided by customer support center. All documents are attached separately. But so far no revert.

Necessary action for recovery of tv duly repaired needs to be undertaken urgently. There needs to be appropriate compensation as it appears that repair center is unathorised (they wrongly claim to be authorised service centre for sony tv repairs) and there are no standard procedure (sop) followed for the repairs.

You may contact pankaj mishra mob no. [protected]