D-Mart / Avenue Supermarts — Complaint against delay of order(Order number:[protected] and poor management.

Address:

Dombivli, dist-Thane, State- Maharashtra

I am resident of Palava, Dombivli east. I had ordered groceries from Dmart on 3rd December 2023, delivery of which was expected by 4th December 2023. I have not yet received the order. Moreover I haven't been informed about the reason of delay and the next delivery time slot because of which I cannot plan my other activities. I called on customer care number to complain about the same and asked him to waive off the delivery charge but he suggested me to cancel and reorder again. I am highly disappointed with the suggestion as I have already invested around Rs. 5500/- on the order and if I cancel the present order(as per the suggestion)to reorder, I will have to wait for 7 business days for refund. Also it will cause further delay.
I request you to kindly look into the matter, waive off the delivery charges and deliver my order as soon as possible.