[Resolved]  Daikin Air Conditioners / Daikinindia.com — Faulty A.C units and no one to take care of it

Address:

Kolkata, West Bengal, 700136

Hi, i have purchased a daikin 1.2 ton 3 star split a. C few days back (10/08/2016). Two persons came to my flat within a week to install the a. C. My flat being at the

Econd floor the technicians were trying to force me to install the a. C in the bealcony. As it was not a feasible option for me i denied that and at that time i came

To know that being the customer, it is my responsibility to arrange for the ladder or the temporary floor made of bamboo so that the outdoor unit can be installed (My

Flat is on 2nd floor). The installation didn't happen that day.

Being very new in the locality, it gave me a lot of trouble to get an arrangement like that and finally it was made on 27/08/2016 by paying inr 2000 to a decorator and

That was only for 2-3 hours.

Two techinicians came to my flat and installed the two units. They provided me an adhoc installation bill of inr 2710 and told me to sign on the service completion

Certificate, though i was not briefed earlier about some of the components on the bill at the time of purchasing the a. C inspite of asking the sales person serveral

Times.

However, when i was about to pay the amount, i noticed that a noise is coming from the indoor unit of the a. C and immedicately informed the techinicians. Firstly they

Were trying to ignore the issue but being requested several times to check, they had a glace on it and came up with the impression that it is not their task and

Ervice engineers will fix it.

I was not in a position to pay the bill at that time because the a. C was not installed smoothly by true means but somehow was forced to pay the amount as their

Immediate supervisors told me over phone that they are looking into it and the issue will be solved by the next day itself.

But till now, no action has been taken though i called the supervisors 20-30 times, sometimes they are not picking up the phones as well. Additionally with my utter

Urprise, i can now see that beside the indoor unit, some noise is coming from the outdoor unit as well which the technicians noticed that day and lied to me that

Outdoor unit is fine.

Under the circumstances, could you please spend some time so that i can clarify the following points and i do not feel that i am cheated by a brand like daikin:

1. As per the technicians the installation is complete and they have got the additional amount which they billed - could you please let me know that it is installation

The customer wants?

2. There is no one to hear my problem just after payment for installation is made. Can't i get an appropriate answer about when and how the issue will be considered?

3. I have already spent inr 2000 for arranging ladder and bamboo. If it is required to arrange for the ladder or bamboo stuff again who will be paying that amount?

4. Was it not the responsibility of the technicians to inform me upfront that the noise is coming from the outdoor unit as well and should keep the bamboo support

Tuff for another day.

Priviously i used two a. C of a different brand (Hitachi) at my native home at burdwan and this time i was giving a try to switch to daikin and selected a room at my

New flat. Hope that i will get the answers to decide further.

Details:
Name - bikash pal
Address - b-202, loharuka green nest, kali park, rajarhat, kol-700136
Item desc - daikin atc42rrv162 1.2 ton 3* split ac i/d + daikin rca42rrv162 1.2 ton 3* split ac o/d
Purchased from - great eastern trading co., br - kanchrapara,
Purchased on - 10/08/2016
Installed by - bikash paul (First name is same as buyer name)