[Resolved] Datawind Innovations — Send for repair not received back

abhay srivastava

from Shimla, Himachal Pradesh

Address:

Kullu, Himachal Pradesh, 175134

I had sent my ubislate 7c+ edge through;Indian Speed Post; for repair at Amritsar service center on 25.07.2016 the device delivered to Amritsar address on 28.07.2016 but after more than 48 days I don't receive my tablet.there was some software problems it struck at the datawind Logo; jack loosen. when i call them they always said wait for 1 week, i had called them at least 2 to 3 times .I have mailed them also but no response given .while I checked datawind ticket status on their web site for the ticket ID it shows processed status. My Complaint No0722 HP 15264.

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Oct 12, 2016

Complaint marked as Resolved

I have received the device and issue has beeb resolved. thanks datawind and consumer complaints forum

Datawind Innovations customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Datawind Innovations Customer Care's response Dear Abhay Srivastava,

"Greetings for the day - Datawind: Committed to customer satisfaction”

With reference to our telephonic conversation this is to inform you that your device is under process at company’s repair head with job id : DWL4PB040DWJ14 We request you to kindly wait as we are already working on your concern we will share the docket number with you once your device be dispatched from our terminus.

For more information kindly contact us on[protected]/[protected].

Regards,
Datawind Innovation

Sep 14, 2016

Updated by abhay srivastava As discussed with Mr. L.Preet today.

you are requested to please send through "Indian Speed Post" at your earliest..
Address:-

E&M Complex, PHEP-2, NHPC Ltd.,
VPO-Sainj, Dist.- Kullu, Himachal Pradesh
PIN - 175134

Thanks to Consumer Complaints Team

Sep 20, 2016

Updated by abhay srivastava TICKET NO.: “0722 HP 15264”
TO DATAWIND
I HAVE SENT UBISLATE 7C+ (IMEI:[protected] TO YOU (DATA WIND INNOVATION PVT. LTD AMRITSAR) ON 25.07.2016 THROUGH “INDIAN SPEED POST” (EE[protected]IN) & YOU HAVE RECEIVED THE SAME ON 28.07.2016 (CONFIRMATION MAIL FROM MANDEEP DHILLON ON DATED 03.08.2016)
ALONG WITH TABLET I HAVE SENT “TABLET-CHARGER” “JOB SHEET” AND “ORIGINAL INVOICE”.
AFTER MANY MANY CONVERSATION AND ARGUMENTS YOU HAVE SENT UBISLATE 7C+ (IMEI:[protected] ON 20.09.2016 (WITHOUT CHARGER AND ANY INVOICE). THE VOLUME SWITCH IS NOT AVAILABLE ON THE TABLET. I WAS SURPRISED TO SEE THAT "WITHOUT VOLUME SWITCH" HOW YOU COULD SUPPLY THE TABLET.
THANKS TO CC TEAM FOR COOPERATION

Verified Support

Sep 21, 2016

Datawind Innovations Customer Care's response Dear Abhay Srivastava,

Greetings for the day!!

With reference to our telephonic conversation, we request you to kindly share the snapshots of your device with us regarding the mentioned concern of missing volume buttons from the device so that we can check and provide you the further information accordingly.

For any technical assistance, in future, feel free to contact us at[protected]/[protected]

Regards,
Datawind Innovation

Sep 21, 2016

Updated by abhay srivastava attn.: Shri Love Preet

sir there is no volume switch, no any image given inside or on the home screen, please
check i have already sent you charger.
i am attaching pic of android on your mail id

Sep 24, 2016

Updated by abhay srivastava you have arrange fedex courier for reverse pickup for 23.09.2016 from 9:00 AM to 7:30 PM but fedex courier customer services told that they have not any branch office at kullu and they are unable to pickup the same.They were approaching to local courier companies from last 36 hrs but failed. I have mailed you the same problem and connected for the same problem on your customer care, but you have again sent the copy of booking slip. what next, why I, be the sufferer?

Verified Support

Oct 10, 2016

Datawind Innovations Customer Care's response Dear Abhay srivastava,

“Greetings for the day - Data Wind: Committed to customer satisfaction”

With reference to our telephonic conversation, Thank you for confirming that you have received the device and your issue has been resolved.
For any issues related to the DATAWIND tablet kindly contact our support number at[protected] /[protected].

Thank you for your patience and cooperation.

Regards
DATAWIND INNOVATIONS

Oct 12, 2016

Updated by abhay srivastava I have received the device and issue has beeb resolved.
thanks datawind and consumer complaints forum

Oct 26, 2016

shahulameed's response very very bad mobile purchase for Naaptal company i am quik legal action follow for one week ...

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Comments

shahulameed

from Dhariwal, Punjab

Order No : 27341513
Mobile No : [protected]
Name : M.shahulameed
Compliant : Mobile - Offer Free interenet not use and Internet software not install and not net connect and battery shor time charge for switch off and batter over heat rquest compliant action please...
Thanking you

Kumar Adesh

from Ludhiana, Punjab

Charging problem in battery.battery does not charging.