[Resolved]  Deepa Gas Agency, Chennai — The agency books cylinder on our behalf and blacks it

Address:

Chennai, Tamil Nadu

This complaint is with regard to the customer service in Deepa Gas Agencies (Indian Oil). Addr: 93, Gangadheeshwar Koil Street, Purasawalkam, Chennai - 600 084. Indane Gas Distributor SAP CODE NO: 117530. Complaint against - The staff of Deepa Gas Agency Complaint: Since the government has come up with the rule of minimum number of subsidised cylinders per family we have seen Gas cylinders booked automatically on our behalf . When we went back to the agency and complained that we dint book the cylinder they refused to accept it and said we would have only booked it and refused to cancel the booking. This is been happening for the last one year.. Since ours is a small family we use 6 to 9 cylinders in a year. We have come to know from unofficial sources that Deepa Gas Agency looks at the buying pattern of each customer and where ever the usage is less than 12 cylinders a year they book cylinders on behalf of the customers. When the delivery guy reaches the customer's place, most of the customers/consumers return back the cylinder since they don't have the need for a new cylinder then. The Delivery boys, then sign the receipt by themselves and sell it in black. I know this because I have seen people buying from the delivery boys. this is happening again and again. would request the respective team to look into it and curb such unethical practices.