Delhi Jal Board — Non-receipt of bills wrong meter reading leading to raising of inflated bill

Address:	New Delhi, Delhi, 110070
Website:	Delhi Jal Board

Dear Sir,
Delhi Jal Board's Meter no.[protected]K.No. [protected]) is installed at my residence (898, Sector-A, Pocket-C, Vasant Kunj, New Delhi-110 070).

I made payment of Rs.1, 118/- on 23.6.2015 after receiving the bill dated 9.6.2015 of Delhi Jal Board which showed meter reading of 85 units as on 27.4.2015.

As I did not get any bill thereafter, on checking today the website of Delhi Jal Board, I was shocked to find that there was a bill dated 2.11.2015 for an amount of Rs.3, 330/-, with due date as 19.11.2015 which elapsed two days ago. The meter reading shown in this bill is 225 units as on 28.10.2015. Due to non-receipt of this bill of Delhi Jal Board, I was not at all aware of the due date by which this payment was to be made.

This meant consumption of 140 units as per the bill dated 2.11.2015 of Delhi Jal Board after the last meter reading based on its bill dated 9.6.2015, which I find was substantially high and inflated, as can be assessed from my past water consumption pattern as shown in the past bills of Delhi Jal Board.

I immediately contacted the office in B-1, Vasant Kunj of Delhi Jal Board where I was informed that the bill generation and distribution thereof in my case in fact was the responsibility of the MVV office of Delhi Jal Board in Vasant Vihar. I was, therefore, advised to contact them in order to get the needful in the matter done. In the MVV office of Delhi Jal Board in Vasant Vihar I was advised to check my current meter reading & inform them about the same.

Accordingly, on checking the meter reading today (21.11.2015), I found it was 189 units as against 225 units as on 28.10.2015 shown in Delhi Jal Board's bill dated 2.11.2015, which as stated earlier I never received.

I hope you agree that the current reading cannot by any stretch of imagination be lower than the reading on 28.10.2015 as shown in the Delhi Jal Board's bill under reference.

In spite of this, MVV office of Delhi Jal Board in Vasant Vihar expressed total helplessness in the matter and advised me to immediately make the payment of Rs. 3, 496/- (inclusive of Rs. 166/- as last payment surcharge without any fault, whatsoever, on my part).

Delhi Jal Board is, therefore, required to redress all my afore-said grievances and get a fresh & correct bill generated so that I can make the required payment immediately thereafter.

Delhi Jal Board also must ensure that I receive all their bills in future well on time and for this purpose they can also send me alerts on my mobile no. [protected].

Thanking you,

Yours faithfully,
C.L.Kalia