Delhi Police — No intent to help. irresponsible

Its a complaint against delhi police. Today I needed help and wanted to file an fir over the phone as someone was following my cab and he was drunk and he overtook my cab and fought with the driver. So when I called delhi police on 100 I said 'hi I want to file an fir' and the guy on the other end of the call said "mam complaint to launch kr denge bt ye kya tarika h bat krne ka" I said what did I say? And he kept arguing with me that why did I say "hi" to him. And did not help me. When I asked him for his id and name he jst gave me his name as deepak and no id. Later my company took care of this and gave me extra security. Delhi police is good for nothing. U should all resign if can't help us. And please let us know that we can't say "hi" when we call u guys. I wish I could launch an fir against delhi police as they could not understand and take care of delhi citizens when needed. I was the only female in the cab and the consequences could have been severe if my company would not have taken care of it. Can't expect anything out of delhi police now.