Dell — AMC Warranty not updated on your records

Address:

Chennai, Tamil Nadu

I had purchased an Extended warranty from Mr. Soumick Majumber, your sales staff on 28.11.14 and have made an NEFT transfer on the same day and on 04.12.14 you have sent me an Order confirmation for the 2yr AMC. Today when I called the technical support they refused to help saying that I am out of warranty. When I contacted soumick he lethargically says he forgot to update and wants a week time which means until then my problem will not be resolved. This is not the first time I face this issue regarding warranty last it was snehal Ajani and this time too she is the culprit. As her name only reflects on the order confirmation. pls ask her to do update the customer records. In the mean time Reju Thomas wants me to send my bank statement to prove my purchase. Will you show your bank statement to prove that you have not received. This seems to be ridiculous. Your service was bad and now it has become even more worst. I will want this to be resolved immdtly Ramadevi [protected]