Dell — Battery Issue & Other Hardware - Software Problems

Damanjit Singh

from Jaipur, Rajasthan

Address:

Mohali, Punjab

Hi, I would like to complaint regarding my Dell Laptop model Inspiron 5521. Its been only a year to purchased the Laptop & just after 15 days its battery backup has fallen dramatically. When I reported the problem to customer care they told me that this is 4 cell battery & each cell give backup of 15 mins. I feel cheated as I have taken 3 year extended warranty & laptop is not working for an hour on battery. Moreover, I am facing problems like Hang, Auto switch off, Keypad not working, touch pad hangs & other errors related to hardware or software. But no support has been provided by the Dell. I want my Laptop battery to be replaced & all other hardware & software problems to be resolved.

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Dell India customer support has been notified about the posted complaint.

Sep 01, 2014

Updated by Damanjit Singh Hi, I have reported my complaint (service request No | [protected]) couple of days back & dell has replaced my Batter & Motherboard. They provided me re-installing CD & guided me to reinstall the windows. Now when I am trying to install the windows the laptop doesn't boot from CD - Drive & even when I try to open the CD normally it shows empty. I guess their is some problem with my laptop or motherboard they have replaced is old model & I called Dell helpline & they refuse to help me due to some name issue & told me it doesn't cover in warranty Kindly help me out as my pc is affected by virus & I can't do my work. Thanks & Regards Damanjit Singh [protected]