Dell — Defective peice of Tablet Venue 7 received but not replaced

Address:

Kolkata, West Bengal

I bought a new peice of tab venue 7 3741 from an authorised dealer of dell here .On opening the packet the very same day i found that the tab is taking auto shut down and not switching on ..It was 8th of aug2015 which was a sat next day was off and i happened to be sick for 4 days on 14th aug when i approached the retailer he sent me to the service centre kolkata where they refused to replace the brand new set saying that i might have tampered with the set. They were willing to repair but not replace ..I had actually bought seeing the brand name only..Had i ever known the kind of service received i wd have bought a rather diffbrand ...I have given on 14th for servicing till date i hve just received an sms tht they hve recved my tab for serving thats all...Poorest of poor service...Request you to pls look into the matter...