Dell — Defective product in warranty // replacement promised but they didn't provide that.

Address:

Khordha, Odisha, 751003

SR Number[protected]As registered with Dell) India technical support wasn't able to arrange the parts for a laptop in warranty due to certain issues at their end basically the parts being unavailable for more than 30 days and I waited for those many days hence they processed for a replacement of the faulty unit with a refurbished one.

The unit was picked up from my place prior to delivering the new system as per their policies on the same day itself and every now and then after repeated emails from my end they replied me stating we're working with our factory team to get this issue sorted out but they didn't .

And after awaiting for 60 days they're saying that we cannot go ahead with the replacement as the part number on some parts of the laptop aren't matching their records.

How come I'll be aware of that ?? Dell doesn't provide us a list of all the part numbers on each and every component of the laptop while taking money from us initially neither he asks us to open up the laptop and check all the part codes and then confirm with their factory and then pay them.

The unit was in their factory for these many days how'll I be assured that the parts are the same or not and how come I being a customer would be aware of the part numbers and all. Dell asks end users to verify the SERVICE TAG/SERIAL NUMBER while purchasing and that I did.

And of all, I didn't ask them for any replacement .. It was Dell with whom the parts weren't available I awaited but they couldn't arrange the parts so I asked for an alternate resolution because I was facing a lot of issues for the same.

I want to sue them under Section 420 of Indian Penal Code.