Dell — diwali offer submiited no response except the initial sms - customer care numbers not working

Same story here. I too bought a Dell laptop within the offer period and registered for the same. Except the initial sms stating that registration is successful there has not been any further communication (its been 9 days). I mailed them but got NO response. Customer Care is too busy, has wait times of 15-30 mins. When I finally connect they transfer the call to somebody else and that person never receives the call. I have no idea about the status of my registration, whether it is due to unforeseen delay on their part or something wrong with my registration (which actually can't be). Whatever it is, I find it absolutely UNPROFESSIONAL of Dell to commit offers and support, and in turn keep their customers guessing.

TARUNKUMAR SINGH
i brought a new dell inspiron laptop . after receiving the bill i was asked to register for dell diwali offer that includes 2 years of extended warrenty and 3000 worth coupons. i registered and got a sms that within 7 days they would process and send me the payment link. i mailed dell customer care. they said that the registration is successful. but they haven't given me any payment link. when i mailed regarding the payment, there is no replay. moreover the customer care numbers provided by them are not working(either busy or not picking up the call).

Actually Dell is taking more time to respond to the Diwali offers, maybe too many applicants. Don't try to call customer care, it's not worth it. Simply drop a mail to [protected]@celebratedellse.com and [protected]@giftbig.com mentioning your query. They should respond, if not try to follow up a few times. You shouldn't worry as long as you have the invoice, your product is genuine and you have registered within the deadline. In the worst case, if you are not able to avail the offer, write to the consumer forum.
I too was in a similar situation. However finally they have responded to my mails and given me the payment link.