Dell — Drivers and Utilities CD not working

Address:

Mumbai City, Maharashtra

I purchased my Dell Inspiron Laptop 15R 5520 2 years ago. I reinstalled my Operating System 2 days ago and after that when I tried my 'Drivers and Utilities' CD, it wasn't working. This was the case even though I had just broken open the seal.

When I called the customer care number, I was told that since the warranty expired, a new CD cannot be issued free of cost. The representative kept on reinforcing the theory that had i opened the seal and tried the CD a year ago, it would have worked, and that it stopped working because of the limited shelf life of the CD. Further, he sent me a mail with a link from where I may download drivers. That link was empty! Before this, I had visited a Dell service centre for checking the CD and he himself told me that the CD was faulty.

This is unacceptable! I demand a free replacement immediately! I cannot be expected to download drivers from the internet every time I reinstall my OS. They have even refused to apologise for selling me a faulty product.

I am prepared to take this to the highest authorities possible.