[Resolved] Dell — Excessive Heating in Laptop : Replacement Required

Anu Verma 1

from Jammu, Jammu and Kashmir

Address:

Karnal, Haryana

The laptop purchase since last year and only 10 days are left for warranty. The complaint of Excessive heating registered a day before and after that there was no response from the Dell team. Further They are not picking our calls since morning and I have tried for the same the couple of times. Their behaviuor to service our product is not good since our warranty will expire in 10 days. They are waiting for the the time to be passed on.

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Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

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Comments

Dell India Customer Care

Verified Support

Hi Anu,
Regret For any inconvenience caused.
You can update the BIOS to resolve the heating issue on your Dell laptop. Please find the link below for the same.
Link:- http://dell.to/1hadXqu
1) Enter the Service Tag and press submit button. ( You can find the service tag at the bottom of the laptop on white sticker, it’s a seven digit alphanumeric code which ends with BS or number 1.)
2) Click on Drivers and Downloads.
3) Choose the Operating system.
4) Click on BIOS option and download it.
In case issue doesn’t get resolved then we need to replace Heat sink assembly. You can share your service tag at [protected]@dell.com. I shall be glad to assist you.
In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.
Thanks
-Kaveri
Social Media and Community Professional
Order Status : http://dell.to/1mpzOt7