| Address: | Thane, Maharashtra |
Dear Sir, I had given my Dell Inspiron N5010 Laptop to your authorised service center at Near Nitin Compound, Thane for repair and paid Rs 1365 as service charge for Checking & Diagonising the problems. You authorised persons had indicated that the complete mother board needs to be changed and it will cost around Rs 13000/-. I had informed / questioned them that the mother board was changed 1 year back only by paying Rs 11000/- then why again the same needs to be changed & no convincing answers. I am surprised that your Dell Service Centre is hopeless and also Dell is illegally charging customers without doing any proper inspection and diagonisis, which is a clear case to close Dell Company. On my own after the above incident, observed / noted noted & realised that 8 beep sounds coming from laptop is related to LCD connection problem and connected the laptop with my TV using HDMI cable and found Laptop was working without any problem. Further, their was a problem of 6-7 key of keyboard not working and replaced the same buy online purchasing Keyboard for Rs 770/-. Further, I had called my Friend who is an expert in Laptop Service to check who had indicated that the LCD Screen cable was not connected. Now my laptop is working well from which I am sending this message In view of the above, I want Dell to pay me the following; 1) Rs. 1365 Refund for Flase Diagonisis 2) Compensation of Rs 50 Lakhs for my mental torchure and fighting against Dells team for taking me and many of similar customers for raid illlegally. Incase I do not get the above compensation, I need to take up with the customer court as well as to MRTP commission My Order Details are as below Dell Order Confirmation - #[protected] Customer No:[protected] Order Date: 22/09/2014 Dell Order No:[protected], One Event Repair Service, Total value: Rs 1, 364.28 S. THANGAVEL Mob. [protected]/ [protected] B 807, NILGIRI UPVAN CHS GAWAND BAUG POKHARAN RD NO 2, , THANE-WEST 400610, India e-mail, thangavel.[protected]@gmail.com Was this information helpful? | 
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