Dell India — Case number:[protected]

Address:

Lucknow, Uttar Pradesh

Dear Dell/ Nikhil/ comexcell,

I am following on this case since more than four months. Initially Nikhil has promised me to get the replacement o[censored]nit ASAP. Later he told me get it replaced after Festival (Deepawali).
Now after Deepawali, Nikhil is neither picking my call nor he is calling back. I have called him more than 25 times in a day n he never responded, nor call back.
Nikhil is keep on postponing this since last three months.Now Imran you are telling me to visit Customer Care again. Despite the fact they tried to repair my laptop many time. They have replaced "Pamrest", Bottom Base, Touch pad, Speakers, Battery Base, etc. Customer Care technicians (in various visits) has opened the entire laptop more than ten time to rectify the problem. Details of most of the calls are attached in mail trail.

They have formatted my laptop three time to rectify the system hang problem, which still persist. Customer care technicians were not able to help me to create recovery media even after three hour session. Than they had sent the recovery DVD for same.

I am fed up with the services provided by customer care. Don't want to call them again and again. Instead of providing the solution these guys are keep on changing the parts every time. Further i don't want to replace the parts of product, rather than replace the entire unit now.

I So either process for change of laptop, or i will complain to higher authorities in DELL for your support till date.


I will case against Dell, Nikhil and comexcell, that both of you are only waste my time . I will see you on court.


Regard

Udit pandey
mo.-[protected]
Service tag- H466D32