Dell India — Cheating customer with decieving advertisement in web page

I wanted a touchscreen laptop with i7 quad processor, and after seeing several websites, finally landed on dells website.

http://www.dell.com/in/p/inspiron[protected]laptop/pd where

Details of the touch is mentioned

Touch:
Height: 24.05mm (0.95)
Width: 380.0mm (14.9)
Rear: 260.4mm (10.25)
Starting weight at 2.45kg (5.40lbs)5


The forefront of touch technology
Customize your inspiron 15 without sacrificing screen quality. Choose hd or even higher-resolution full hd touch for crisp, brilliant images and immersion into games and photos on your 39.6cm (15.6) display.

Your every tap, swipe and scroll is responsive and accurate with a capacitive touch screen that feels natural and fluid because sensors are right under the screen. Have more fun with windows 8.1, swipe through your photo album faster and unleash your creativity with capacitive touch.

And also a few reviews indicated

Amazing specs
11 december, 2015
Yes, i would recommend this product
Im not sure about the dell version but i bought the costco versian that had upgrade ram but other same specs. So far im in love with the 3d camera and windows hello. Some intel games you can download that work with it. Love the 6th gen i7 but they couldve taken advantaged of ddr4 ram supported by skylake. Touchscreen is a new expierience and besides the same feeling of a smudgy phone i cant go back. Love the wifi built in. We just got a new router that supports more then 54 mbps and i think im ...(Read more)
Pros:price, specs, performance
Cons:ddr4

So far so good!
14 december, 2015
Yes, i would recommend this product
I love the new user friendly version of windows. The touch screen is awesome and really comes in handy when i'm designing

Same also in the link

http://www.dell.com/in/p/inspiron[protected]laptop/pd?Oc=y546513hin8&model_i...⇄


The forefront of touch technology

Customize your inspiron 15 without sacrificing screen quality. Choose hd or even higher-resolution full hd touch for crisp, brilliant images and immersion into games and photos on your 39.6cm (15.6) display.

Your every tap, swipe and scroll is responsive and accurate with a capacitive touch screen that feels natural and fluid because sensors are right under the screen. Have more fun with windows 8.1, swipe through your photo album faster and unleash your creativity with capacitive touch.


My order number is[protected] placed on march 12th and recieved the product on march 17th around 3.40pm. As soon i opened boxed and started the pc, found there is no touch functionality.

I contacted customer service immediately, and next day they wont pic phone later contacted again through another line, and they refuse to fix problem by providing alternate laptop even when i am ready to bear expense for the same.

Compuindia.com is the company deliverying product of the same

Here is the copy of their reply..

Support compuindia

11:26 am (1 hour ago)

To me
Dear customer,

Greetings of the day!

Thank you for writing us.

What you have ordered we have shipped the same.

For your information you can check if you have ordered model is a touch model it would be mentioned as touch symbol.

Compuindia.com

Tin no# [protected]

Service tax# aadcg6133esd003

Order type - cod
Hello vinod devasia,

Your order has been processed and shipped. If you have any questions about your order please contact us at [protected]@compuindia.com or call us on[protected] monday - friday, 10am - 6pm ist.

Your order details are as below. Thank you again for your business.

Amount received: rs.30, 890

Amount pending: 50000.0000