Dell India — Customer care staff

Address:	Chandigarh, Punjab, 110036
Website:	www.dell.co.in

To whom this may concern,

This is in reference to your dell service center in chandigarh, sector 17. I had given my laptop for repair on the 9th of april 2016 when my keyboard was giving me troubled and it was returned to me on the 18th of april. I made the request for my laptop to me functioning any which way for i would be travelling and unable to return to the service center.

I checked my laptop at the service center where it seemed to be functioning fine but upon returning home it refused to boot beyond the (Dell) logo screen. This issue kept reoccurring every few days since then.

Today, i returned to chandigarh and thus went to the service center where i asked to see "amit," the same man who had dealt with my laptop previously. On further investigation, i was told that my laptop would need to be formatted. I told "amit," that though the laptop needed to be formatted the least he could do is acknowledge his error and be a little more accomodating in his approach toward the problem of the customer.In retaliation he told me that i was being "argumentative" and i was only there to lay blame.

Here's what i don't understand. It's my laptop. I'm the one who needs it fixed. Why would i come to your service center just for the sake of arguing? Secondly, this issue started to occur after you "fixed" my laptop the last time and i acknowledge that it's a little late for me to come to the service center with the problem but considering the fact that i'm not screaming at you for screwing my laptop up, "amit" still had the audacity to say that i was being dishonest when i asked for a more feasible solution to my problem.

Date of incident: july 22nd 2016
Service tag: bnf3l52