Dell India — Defective monitor money refund

Address:	411057
Website:	www.compuindia.com

I had bought dell S2216h series monitor on 9th october 2015. After receiving the monitor i discovered that it had manufacturing defect in the monitor. Dell customer care and support team confirmed my monitor. My complaint was register on 15th oct2015. Accordingly as per my conversation with dell executive monitor was supposed to be replaced. The process of dell replacement was taken and new monitor was supposed to be process in two weeks after my complaint registration. 4th nov 2015 my defective monitor was picked up and one week after it i was assured to replace the monitor. However this issue was still pending from dell till 4th dec 2015. On 4th dec 2015 to close this matter i asked for refund since dell was able to process me new monitor. Dell assured me my money will be credited in 2 days from 4th of dec2015. However i am still receive my money and Dell support are only giving me assurance. Dell Monitor replacement and money refund management is inefficient wasted my complete two months in replacing the defective monitor and now delaying money refund also. I wish to get my refund and close this issue.