Dell India — Dell Inspiron 15 - Retailer conned me out of warranty

Address:	Kolkata, West Bengal, 700029
Website:	www.dell.com

I bought a Dell Inspiron 15 from an authorised Dell retailer on 29 July 2015. Aspire Communications (Kolkata). 10 months later when the machine is not working, the service centre is saying that the machine is out of warranty. I am told that this is because the retailer sold an European machine and did not update the warranty date.

Right now the Dell retailer (Aspire Communications) has closed shop and Dell operation processes seems to have only one solution which is for me to get their authorised retailer to update the warranty. To put the blame on me their customer support kept telling me about some purchase in Dubai.

It seems that not only did I get con-ed by Dell through their authorised retailer. But apparently now I am getting con-ed again by their service and support team. As long as I have this Dell machine, I will keep getting con-ed by their worthless business process.