Hi Team,
Date of incident: 22 Nov 2021
Client Name: Sibi Aadarsh
Client mobile no: +91-[protected]
Full description of the incident: We brought Dell Inspiron 3593 on September 2020 from Amazon India. The Laptop was without issues hardly for 6 to 7 months. After that there were lot of issues continuously. First time in the month of April 2021, there was an issue like when the laptop gets shaked the screen went out blank. We raised it to the dell customer care, service person came on 15 April 2021 and changed some Lvds cable. But even after the cable was changed the issue did to get resolved completely. Again a new complaint was raised, again the service person came on 29th April and he replaced Motherboard and a Lvds cable again and did some software update. With this replacement of motherboard, the laptop camera stopped working completely. When we raised complaint again with Dell customer care, the dell service person changed the laptop camera first. After changing camera also the camera did not function. Dell service person checked and asked us to update some bios. Even after doing it the camera did not work. Then we used without camera for 2 months. Again when we raised the camera issues to Dell customer service, they told us the motherboard installation had some issues and please take the laptop to the Dell authorised service center in the 7th street, 100 ft road, coimbatore. We took the laptop there on August 2021, there they told us again the motherboard is having issues and need to be replaced they have informed Dell and asked for a replacement motherboard within the warranty period. After that again the motherboard was replaced in month of August newly for the second time. In the month of September 2021 the warranty got expired. But one week back now in the month of November 2021 the laptop stopped working again, when we took it to the Dell Authorized center in 7th street. 100 ft road, Gandhipuram, the service person informed us that the motherboard got repaired again and we need to replace it newly. This time since the warranty is over we need to pay around 27000 INR it seems. This is not the kind of quality we expected from a company like Dell. The laptop was bought for 41000 INR and now after a year after sequence of services which was very painful, now again they are asking us to spend 27000 INR on it. This is very painful and not fair from a consumer perspective.
Desirable resolution: Please do the necessary action in getting this laptop replaced with a new one or at least get all the issues resolved completely once and all for free so that we need not again and again get these problems and run to service centres. I have all the required documents and mail communications for all the issues that happened and services thats been done from Dell official service.
Regards,
Sibi Aadarsh
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