Dell India — Dell Inspiron model with multiple issues.

Address:

400086

Provider - dell india
Retailer ; croma retailer, r city mall, ghatkopar west, mumbai
Invoice number : sfl02a[protected]
Service tag: 5q3s432
Express service code : [protected]
Amount paid : rs. 34602/-

With the effect to the previous complain logged against croma regarding dell laptop and its irrelevant service, i am facing very poor response from dell india as well.
With the new purchased laptop dell inspiron, on 15th march 2015, i suffered with lot of hardware ans software issues. Below are the key points,
- dell software issues (Operating system), which was provided like trail version earlier because of which i faced a hard disk crash within 6 months from date of purchase.
- from 1st month only, usb drivers are not working properly. I tried multiple installations and un-installations to find work around it.
- frequent laptop heating issues- it heats a lot and sometimes only works fine.
- headphones are detected few times and for lot of time it didn't work.
- touch pad is very poor in sensitivity. When started operating with it was slightly lose as well but i thought this is its structure. But this is not there in other laptops.
- main and important issues which i started facing into it and need to visit croma and dell both. Keyboard is not working. Its letter "p" not working (Pressed automatically and not able to get out of it) and hence nothing is working as i am not able to login into it.
- when approached regarding this, then the issue related to warranty came into picture. Dell believe on their database where warranty of laptop was expired six moths prior in november. They don't believe on any purchase receipt.
Here no one from dell was taking responsibility to check into it as the seller was croma.
- also, sometimes laptop gets shutdown automatically unnecessarily while working.
- the sound of laptop is not at all audible on max limit as well.

Dell response to all these issues is just to check and modify the hardware parts.
The last one year use was headache for me rather than a proper support.
I did not installed any single major software (Ms office was only installed)
Still it gives issue like loaded laptop.
This service which is used by others as well, and not working properly with me which is not expected from dell.
I am paying my money and time for all such issues within warranty period with the laptop amount of rs 34602/-

I am demanding for the replacement of the laptop as it won't work in future as well looking at its current situation and condition since last 1 year, but dell is not providing such support.

I expect an action to be taken to replace laptop which is mental stress for me.