Dell India — Dell Laptop charger not replaced for over 2 weeks

Address:	New Delhi, Delhi, 110058
Website:	www1.ap.dell.com/content/default.aspx?c=in&l=en&s=gen&~ck=cr

I purchased Dell laptop some time back.
The charger was giving some issues, and some time back it sparked, and since then it hasnt been functioning.
Despite promise of turn around time of 2-3 days of addressing complaint, its 2 weeks already.
No one replies to my mail, and customer care gives all sorts of excuses- "all parts but charger of laptop are not available in India"

Dell Service Request Number:[protected].

customer support person - Sanghati Bhattacharya(Client Technical Support Associate)