Dell India — Dell Laptop - Dell Service Tag: 69DVKJ3 [Case Number :[protected] Made replacement request

This is Shokatali Ansari of Dell service tag number 69DVKJ3. I had bought a laptop from Dell official site, It's been 1.5 month and within one week I have made replacement request because of manufacturing default of touchpad is not working. I have many time call with the dell team they just saying that the your case will be resolved and asking for wait. it has been already 1.5 month but no response. Product also been packed by the Dell representative on 12 November but no one is came for the picking up for the product. I kept 65000 for this laptop and I am facing this issues. I felt very bad by trusting dell. I want replacement of my laptop.