Dell India — Dell laptop is not working for wifi or with ethernet connectivity | |||
I have Dell Inspiron 15 - 3000 series. This Laptop we bought in March 2015. From the beginning we have observed that this Laptop is very slow with Windows 8.1 and 10 as well. But the major problem is that it is not connecting with Wifi connectivity most of the time. At the same time my other laptop is able to connect Same WI FI connectivity. I am really disappointed with this laptop and i come to know that this series has a problem. Please solve my issue of replace my laptop. Laptop details are mentioned below. Series No. 3000 Inspiron 15 Processor : intel (R core (TM)i3 -4005U CPU @ 1.70GHz Product ID :[protected]AA005 4GB RAM, 64 Bit OS Regards Hruday [protected] Was this information helpful? | |||
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You spend a lot of time conveying your problem to the person that is answering the phone for DELL but really has no clue and will just transfer you to another department. If that transfer is successful (because usually they will put you on hold until they either drop you or you give up) you will then have to tell your story again.
They will tell you that your software is messed up or something of that nature -- they will not give you any assistance with what they deem a "software" issue because they just manufacture the unit itself.
They will however try to transfer you (after spending much of your time explaining your problem to the 1st so-called customer service person) to the technical department. Unless of course you have already been told to go somewhere and have it fixed.
If your laptop is out of warranty - which it obviously is, they will automatically try and get you to pay for support. I have to inform you that they really don't have a clue about what you are having an issue with.
They also will save this small detail for the finale: I will transfer you to the escalated technical department... where you will most likely start all over again. That person will tell you -- no worry(ies) I will definitely be able to help you. They sound all concerned (if they have practiced) until the last sentence that will be heard by you: This will cost (the usual figure I always heard) 159.00.
I do sound negative. If you have done any research -- and I have for over a year and still have not received what is expected from a company such as dell, you would be as well.
So, what I will tell you about your connection is that you need to troubleshoot on your own. Do you know about your network? Are you familiar with how to reset your modem and all of the basic things? Have you made any changes on the laptop or have there been any damages (defects)? You see, I have had the same problem for the last week. The other thing is that this laptop, Inspiron 15, 5000 series, 5547 was manufactured with cheap parts and the right hinge broke (sent this laptop to them 4 times and had a tech at home one time) not once, but this is the 3rd time! In my case the damaged hinged sits directly on top of the WLAN card and when the hinge broke it damaged the card - therefore no connection to my home network.
You really need to do some research - start with talking to your ISP. I have ATT/Uverse and they are Useless as well. I have learned everything on my own. Your problem could be a simple fix but you need to do some investigating. First of all, try connecting your laptop with an ethernet cable directly to the modem. If that works and you get connection, it is probably some type of setting or it could be one of hundreds of things. Do the basics. Call the internet provider first to see if they will help you. Wish you luck. This is a very big $ maker for them. It is sad that you cannot just call up and believe it when they say the (scripted) "oh, I am so sorry you are having this problem, I am sure I will be able to assist you" and actually get an answer instead of what could be what I have lived for about a year and a half in DELL HELL.
I am sorry to sound so negative. Try to get answers doing searches on the net w/ the other computer. Trust me, there are a lot of people going through the same problem you are experiencing. I will hope for you to find a quick fix!
As they say, "knowledge is power".
I have spent over a thousand hours on the phone and have over 300 e-mails just from all of the defective machines they are producing with bad parts. To save money they had all of the manufacturing done - well, you know the history -- as well as customer service call centers instead of properly trained DELL employees. Oh yes, if you decide to do an online chat session, they also do not work for dell and you can write til the end of time just to have them tell you - CONTACT ... because they don't know anything at all about computers!
Well, I should stop depressing you - honestly, nothing I have told you is untrue. Watch out for anyone asking for $! Take care and good luck.
I have more research to do on my court case!
kat