| Address: | Ernakulam, Kerala, 682020 |
I have purchased a laptop - Dell NB 3537 i3/4/500/1/15"/W8 - Serial:DK8RRZ1 on 31.08.2014.
I strongly believe that I have been supplied with a faulty laptop.
Immediately after purchase, the laptop showed lots of problems. On contacting Dell service they informed that motherboard and harddisk are to be changed.Since it was under warranty period they have changed mother board and
harddisk. Immediately after that the display of the laptop failed. Since by that time, warranty period is over I have paid Rs 6000 for rectifying the display issue. (Invoice No. INV-EXCSPL-DELLCIS COCHIN[protected] dated 22.02.2016.They have also provided 3 months warranty for the new monitor.
Vinayachandran R
Mob [protected]
Within 3 months again the display of the laptop failed. The Dell Service refused to rectify the issue free of cost even though it was within the warranty period.(On 14.05.2016)
In this context I wish to inform you that primarily the laptop purchased by me is defective. Within a span of two years I Harddisk, otherboard, monitor etc was damaged. Now you have again demanded an amt of Rs 6000 for rectifying the display issue.
It is my earnest request to you to replace the defective Laptop with a new one. Was this information helpful? | 
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