Dell India — Dell Vostro 3510 - Poor quality built and huge performance issue

Address:

Dell International Services India Pvt. Ltd M-4, SIPCOT Industrial Park Sunguvarchatram Post, Sriperumbudur Taluk Kancheepuram District, Tamil Nadu

I purchased this product in October end and by Jan i see the display panel frame started coming out and the performance of the laptop started going down from 3rd month onwards and it is becoming impossible to manage with such a poor performance. Visited Dell authorized dealer in April they said they will replace the parts in 3 to 10 days but it is more than a month and no sighs of replacement. The purpose of taking laptop is not met and neither i am getting replacement nor a refund. I am using Dell for last 3 decades but for first time i had see such a hopeless product and service and customer concerns are not heard yet.