Dell India — Error within one month of buying a brand new laptop. Dissatisfaction wrt service request number[protected]

Address:

Mumbai City, Maharashtra, 400098

To dell,

Sub: dissatisfaction wrt service request number –[protected]

I had contacted dell for an "adapter" issue that i was facing within a week to ten days of buying a new dell laptop inspiron. The personell advised me to upgrade the bios which i did via the link sent to me. But still the problem persisted. I was advised to get the part replaced with a 'refurbished' part which was a surprise for me since i could not digest the fact that i had to put in a 'refurbished' part in a brand new laptop. It also made me to wonder as a lay person as to why i spend so much money on a new laptop which was already showing errors. The screenshot of the error has already been mailed to you before.

Finally it was decided that a dell/wipro/tcs engineer would visit and check for the error. The engineer did visit in my absence and claimed to have updated the bios again!! He waited for 10-15 minutes only to inform me that he couldnt see any error so far. This was pretty annoying because i had already told him that the error used to come anytime and hence waiting for 15 mins and declaring the laptop as 'error-free' would be premature. I enquired with him as to what would happen if the error occured again? At that time he fleetingly mentioned that it could be a motherboard problem! The engineer was mr nasrul ansari ([protected]).

My own personal computer engineer denied any bios being updated! Moreover the next day (I. E. 22/6/2016) when i accessed my laptop the error flashed up again. This is pretty annoying for a customer. The screenshot of the same has been attached to this email.

This is my 2nd laptop buy from dell. I dont want to lose faith in the brand so soon. I believe the best way forward is to replace the entire laptop (Box piece) with a new one since the error has occured within a month of the buy.

I being a urologist dont have fixed duty times like my counterparts from the it industry and hence fixing a time for visits is obviously difficult especially for professionals like me. The coperation from my side so far has been maximum.

Hence as far as i am concerned the issue hasn't been solved. I hope dell handles this issue more professionally.