Since the day, I purchased the laptop, Inspiron 7591, I have periodically encountering issues. On multiple occasions, I have reached out to the dell support team for resolving issues which were never really resolved. The various issues as documented in multiple mail threads is testimony to the fact of how faulty my product and the amount of inconvenience i faced with my laptop. My entire dell experience was limited because I was told that i couldnt install windows 11 because some outdated driver was installed on my system to rectify another issue. Recently the laptop started overheating alot and keypad, mouse etc stopped functioning. An engineer was sent who too was delayed by a good 2 weeks to replace certain parts. On replacing the parts, my laptop wouldnt open and I contacted the dell service team. The team was not reaponsive. Mails were ignored and on many times when calls dropped from the dell exectuives side, they didnt care to call back. Finally when i got in touch with someone, i was told that my eniltiee device needed to be reformatted. This was an extreme inconvenience since it would cause me loss of data. But since there was no option lefr due to the negligence of the dell team, i agreed to go ahead with it. Now the tell team keeps changing timelines for when they will schedule a slot to format my system. Yesterday, i was committed a time today at 12 noon but reveived no call back or revert as usual. This is the worst customer experience i have ever encountered. This entire journey with dell has left me harassed, frustrated and disillusioned. My laptop right now is a piece of metal and nothing else until it gets formatted. All claims of great customer experience fall flat.
I want to have a word with someone in the senior management who not only can resolve my issue but also take action against all those who have caused me this pain. Call recordings and email threads will give a clear idea about the issues i have faved with dell. Was this information helpful? | 
