Dell India — harassment of customer

Address:

Ludhiana, Punjab, 142024

Respected sir,

I gurjit singh toor states that my family have purchased many items of dell products. We never faced any difficulty in any repair. But today 09 sep 2017 i visited to your authorised dealer and service center which is located at the kochhar market ludhiana to defect in my dell laptop express service code [protected]. I purchased this laptop on 14 nov 2016 with one year warranty against my son jovanjeet singh toor from s t computers dell exclusive store shop no 2-3 sukhmani towers kochhar market ludhiana. Firstly we visit the dell store of kochhar market with this problem. The receptionist advised to go customer center sukhmani tower kochhar market to troubleshoot. When i visit the customer care, the work man of your center attend me after 15 minutes. There is no customer before my visit and the workman told me that the warranty period of your computer has been expired. I show my original bill of 14 nov 2016. He advised me you approach the dealer for updation of warranty. Then i approach to the dealer, she replied that the dealership has been changed so i have no solution of this problems.in my life time this is my firstly harassment of dell products. Then i approach to the customer help line number replied that the server is down condition so you contact tomorrow.in my visit of your customer care i meet many peoples. Who are saying that the workman of care center talking rudely everyone.

So, you are advised to improve the behavior of your employees which are located there.. So that there is no inconvenience and harassment to the customer in the future. Dell products are most reliable and best in the market. So, you are humbly requested to solve my problems earliest.

Your sincerely.
Gurjit singh toor