Dell India — Laptop delivered with hardware failure

Am writing this with the biggest disappointment!
We do not think a 3rd rated support which dell is offering and we again suffered a lot with our time and paid money.

A brand new laptop - went through hardware issues (restarting complaint) where dell is not agreeing to a laptop replacement.
At least part (Motherboard) replacements should be in the fastest manner.
For the same laptop - we register and follow up complaints, none of the complaints is accepted/closed by our end.

when can we expect the hardware replacement at least?
1. Order Placed to Dell Online store: June 17 - 2022
2. Invoiced to us - July 02 -2022
3. Consignment received - July 08 -2022
4. unboxed and register 1 st Complaint - July 20 -2022
5. From July 20 to Aug 16 - Following and given the laptop to carry in the service center, Coimbatore ( 2 times)
6. Expected complete replacement - Dell not accepted
7. finally agreed on the Motherboard replacement. Given the laptop to the CIS center (attached SDAR report)
8. Till the time no solution yet.
9. Overall Timeline 2 Months since we paid, But Not a single use.
10. It's totally unfair that my warranty period is just consuming without any usage.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Hey, we are saddened to read about your experience with us. Kindly reach out to our support team Dell Cares via Twitter DM so that they can look into it and assist you further on priority.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3043
    Pending
    0
    Resolved
    773
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information