Dell India — Laptop repair

Issue with laptop - accidental ingress of water in the keyboard resulting in non functional keyboard.

Visited dell exclusive store Belapur sector-15. Navi mumbai.india

I was asked to come back after 8 days . On the day of my collection of my laptop I found several keys are not working.

I told the store manager mr. Anirudh
What to do next. ?
He exclaimed "what can we do sir. Aapka display aa gaya. Hamara kaam khatam. He said those keys
might have been non functional
before he received the laptop. So he cannot do anything. All this in a very high pitch and rude manner. When I retailiated by saying this behaviour is not acceptable to me and is this how u treat a customer?. He exclaimed you don.t teach me how to tackle a customer. All this while he was pointing fingers and shouting at me. Finally I had to pay him the due fees of Rs 3750 just to get back my laptop.

Current status. 5keys not working.

Isn.t it obligatory on their part to check the keys when their is water in the keyboard.

The point of this complaint is to point out about this horrendous experience. I went to dell just because I did not wanted all this mess.

If need be pls take action against such practices. It only harms the brand.