Dell India — Laptop repair Domlur Bangalore

My laptop (which is still under warranty) was given to the Dell service centre on 23 September 2022. The camera was giving a dim display. It was a one hr job. They said they have to replace the entire LCD and asked 3days. It is 11 Oct now. And no trace of my laptop still. It is leading to a huge business loss! Tried contacting several people in the customer care but no resolution. Asked fir a refund or a replacement. Customer care refused. Have not rectified either. Extremely frustrated with the customer service and the brand.