Dell India — Laptop Service SR# [protected]

Address:

Ahmedabad

Brought a laptop of Dell G15 from an authorized store and on the 1st day of purchase the laptop stopped charging. Now I put a service request on the same day and waited for the Executive to call. For my surprise I didn't get any call, so I went to chat and chatted with some Executive for almost 1 hour. And I did what all he asked me to do and in the end of the chat I was told to wait for few days. I waited for almost 7 days for my new laptop to be replaced or serviced by the technician, and nobody called. I had made multiple calls and the Executives were giving undefined reasons and justifications. And also I was told to wait some infinite time, maybe 7 days or maybe 14 days. And as a customer who paid a lump sum of money is still waiting for dells assistance on this genuine case which is purely dells mistake. And as a customer I'm bearing it.