Dell India — Laptop switch malfunction

Address:

560078

I purchased a Dell Laptop (Model P64G )from Croma Stores, Marenahalli Road, JP Nagar, Bangalore on 1/1/2016. (Invoice no.SLF02A[protected] dated 1/1/2016)

Just after one year, i.e, on 23/1/2017, the on/off switch in the laptop failed and the computer did not switch on.

I got it checked and repaired at the authorized service centre of Dell (M/s. Laptop stores, 11th Main, 3rd block (E), Jayanagar, Bangalore 560011) and had to pay Rs. 1800 towards service charges for rectifying the switch.

I am shocked to note that the switch failed just a year after purchase, which speaks of the quality of the product.

As a sufferer, I request Dell to (1) rectify such production problems of the laptop switch in their product and (2) reimburse me the amount of Rs.1800/-.

For info., the Laptop stores Invoice no. is LJ 12302 dated 24/1/2017.

Both the purchase invoice and the service invoice can be scanned and mailed if needed.

Looking forward to a fast resolution of my issue.

Thanks

K.Ramesh
[protected]
Bangalore.
24/1/2017