Service Tag: HPMBPH3
Service Request#: [protected]
Dispatch Number: [protected]
@DellCares
I purchased Dell Inspiron laptop in October 2021. On April 12, 2022 the hinge popped out & touchpad stopped working. I filed complaints with dell. They created case & promised repairing 3-4 business days. It's now 3 weeks no response.
It is unfortunate that after having purchased the DELL laptop, I encountered two major problems within just 6 months of single-handed use. Both the issues - one popping up off the right side corner of the screen near the hinge and the second malfunctioning of touchpad despite my drivers and windows being up to date.
This has put me in immense trouble as it has rendered the laptop non-functional and has hampered my work. I wonder if Dell understands how much hassle a customer has to go through if the product he/she purchases gets damaged within just 6 months o[censored]se, over and above the monetary loss caused.
For DELL, it could be just a 'case' in which your technical team conveniently excuses itself citing various reasons like lockdown and logistics issues etc but it has put my work to a standstill.
Every time I call up Dell Technical services, I have to answer the same 100 questions until I get to talk to a new engineer who is interested in only opening a new case. What about solving the pending cases??
When I write to you over email, I get the same reply that there are lockdown and logistic issues. May I ask Dell, if the logistic issues are there only for repairing and not for sales?? What is the meaning of having a product under warranty then?
Please be sensible and try to expedite repairing my newly purchased laptop or replace it.
Rima Biswas Was this information helpful? | 
