Dell India — New laptop giving too many issues one after another - total ignorance! | |||||
Hi, I purchased a Dell laptop -inspiron 15R this month (it has just been 15 days) and it seems that it has become the worst mistake so far. First, it's webcam was not work fine and the laptop had to be replaced. Then after a few days, the Ethernet port wouldnt work and I had to give it to the service center again for fixing. Now, after all this, the laptop is not opening . I went to the service center and now they are commenting that the motherboard needs to be replaced. When we buy a laptop, this shouldn't become a weekly trip to the service center. It was bought for some work and now I am stuck with a faulty piece yet again waiting for it to be fixed. I have to travel out of town and now all my schedules have been completely ruined because of this. Does the company not run a quality check of the laptop or any other electronic device for the matter before selling to the customer. This is not the first time I am using a laptop so I am aware that so many issues cannot arise unless there has been no check on the part of the seller. It was recommended to me that Dell laptops were high quality but now after this awful experience which may be followed by many more as it now seems, I don't think I will ever recommend buying this brand to anyone. Kindly note that it is not possible for anyone to keep running to and from the service center everyday and please ensure that this is my last visit for the same or replace the laptop totally with a proper check beforehand. There already has been too much headache for the same. Hope this mail doesn't go unattended and the problem gets resolved soon. Waiting for a speedy fix, Priyanka Was this information helpful? | |||||
Dell India customer support has been notified about the posted complaint. | |||||
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