| Address: | Landscape Pinto Park Flat 361 Campal Panaji Goa |
My name Avadhut Kuvelkar, mobile [protected], another [protected]
I have bought three laptops under PACCIT Consultants LLP.
I have major issues for two of them under warranty.
Laptop no - 1
Service Tag BK5RJQ3,
Exp Ser Code - [protected]
This laptop bought two months ago has issues with mouse pad and sound. Both are behaving erratically, issue reported and tech support tried however it’s still on ... no solution …
Laptop no 2-
Service tag 42477L3
Exp Service Code - [protected]
Major issue I am facing on this is it was hanging at times and getting very hot when the lid is closed.
I reported the issue many times and spent tons of hours with your technical guys, they logged in remotely and tried but no success ...
On 1st August I again reported the issue through support assist and they did try couple of things however nothing worked ...I was scared for the heat would cause major damage to the circuitry ...
Once again, I logged a call on 9th August, Mr Sai Krishna took remote access and tried couple of things ... as he was doing something the system booted (I don't know till date if he booted the system or it just happened) after that when system came up, it did not allow me the enter the windows password (screen shot attached), I called again and again and they kept on doing so many things ..no use . I escalated to supervisor Amar, who again asked me to do so many trial and error things, my whole day was wasted in this starting 9:30 AM ...no solution ...It was really frustrating ..I lost business as I could not work on my laptop under warranty.
Amar asked me for screenshots etc and I shared with him.
I had bought the laptop through sales advisor Garima Chopra who said she will be the single point of contact, however she was never available when I wanted her ...every time the call gets disconnected, I had to call again and repeat the whole story ... so frustrating ...the story continued ...finally they said OS had to be reinstalled ... they asked me to take the backup ...I didn’t know how to ...but I managed .
Today morning ...I called tech support again, he was Ankit .. and I ... explained him the story that we need to reinstall the OS and after 30 mins …then it got disconnected . I had told him to call me back ...however I waited and waited…. no one called back, , , , completely frustrated that I cannot work on my laptop ...I went to the Dell service centre in Panaji - pin 403001 and requested them to install OS Windows ... they said it will be charged ...I said fine and paid them RS 944/-
Today I have the laptop with me and I can log in …however I still don’t know what happened and if the issue is resolved after re installing OS. Very frustrating experience isn’t it … that my time and energy and wasted for so many days and that I have to pay for no mistake of mine …. Wow what a tech support ….
I am now looking forward to you to refund my money and make sure my issue is addressed …my next step would be to share my frustration to the social forums so that others don’t suffer the way I have …
Re: Dell Service Tag: 42477L3 [Case Number :[protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P6qkG5:ref ]
Any further requirement, let me know
Was this information helpful?
