| Address: | Ambattur, Chennai |
I placed my order on the 13 of May 2022 and paid Rs 84, 989 online. However due to several issues the supply of the order gets delayed by Dell and the team. I have been assigned a salesperson, Mr.Raghavendra Sharma, with his mobile no if I have any queries or issues with the order.
But as of today, I couldn't reach him if I have any queries. Every time I have to contact the WhatsApp team and they inform the sales person then he will call me back with reluctant answers and a lot of wrong commitments and misleads till today. I have never got any proper replies or even a proper response from your end. even from the persons in the loop.
I paid a huge amount and I am begging you for a reply.
I am running a company, I ordered my laptop for my business purpose. Because misleading and wrong commitments made by your sales -coordinator resulted in a delay of my order. I have faced a huge loss which led to severe depression for me.
Whenever I am approaching the customer care or salesperson they replied reluctantly.
I have been struggling for more than a month but till today I haven't got any solution for the issues. After a long struggle, My order was confirmed on the 10 of Jun 2022. but up to date, it has not been taken for production even after a week.
In the meantime, on the 21st of June 2022, I received a message from Raghavendra Sharma via WhatsApp saying that " we have rebooked the order and are in the process of expediting. it should get within 6 working days" vide new order no:[protected] order dated 21st June 2022 and cancelled the previous order no:[protected] order dated 9th June 2022 without my knowledge and concern.
Now the status of the newly placed order was cancelled. I don't know the reason why. If I call Raghavendra Sharma thru his mobile and thru whatsapp as usual he doesn't respond
i sent mail to his managers Amith Naik & Rahul Raju they are also not responded.
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