Dell India — poor servicing and false information

Address:

Pune, Maharashtra, 411005

Service tag :67rdt32
Phone :[protected]
Emailid : [protected]@gmail.com

Provided me false information after diagnosis (Cost 999rs). Diagnosis result was my power button was not working for which i had to replace the whole palm rest. I agreed to this and made payment to customer care and parts were sent (Cost of the part 5000rs). The engineer from the same servicing center comes and later tells that the motherboard has problems which they should have told me during the diagnosis (Asked me to pay additional 8000rs).

I had gone to the servicing center as they had made mistake in diagnosis. After like about 5 min they brought my laptop and it was working perfectly without replacement of any part.

They have falsified the information as my system was out of warranty, made me roam for about 1.5 months, and made me spend 6000rs for nothing.