Dell India — Product Quality Complaint

Address:	New Delhi, Delhi, 122001
Website:	www.dell.com/support/contents/in/en/inbsd1/category/Contact-Information?c=in&cs=inbsd1&l=en&

Hi, I have bought a Dell Inspiron 15 series (5558) laptop on 17 May 2016. On 21 Jun 2016, While I was opening the laptop the hinge of the screen had broken off and the screen started to separate from the back support. I called to the customer care ([protected]) and informed about the same. I inquired for the warranty status of my laptop and I learnt from the customer care that accidental damage would not be covered under warranty. However, the issue here is not accidental damage, as i have neither dropped my laptop nor had done physical damage to it in any way. I told the customer care that this is not an accidental damage, rather it is a product quality issue. I asked the customer care not to group my issue under accidental damage and requested him for Product Quality analysis. If the findings of the analysis show that the damage was due to any kind of physical damage, then I told that I would pay the charge for the same, else I asked him to cover under the warranty. However, the DELL customer care was not even willing to perform a Product quality analysis of my laptop.

A laptop which is just brought a month ago cannot get itself dismantled unless there is Product quality issue. I request you to help me find the appropriate solution.

Kindly take firm action against such issues because these kind of issues suck people's blood in the form of money. The comapny has to be accountable for goods provided with out any standards.
Below are the pics of my laptop.